How can we help?
When do I need to make the payment — before or after the crate is built?
We require full payment before production begins. This helps us source materials and prioritize your order in our build schedule.
What payment methods do you accept?
We accept all major credit cards, debit cards, wire transfers, checks, and approved purchase orders.
Do you offer invoicing for repeat clients?
Yes, we offer 15/30-day invoicing terms for pre-approved business accounts and ongoing clients.
Is a deposit required for large orders?
Yes, we require a minimum 50% deposit on large or custom bulk orders prior to material procurement.
Can you build a crate for a product I haven’t received yet?
Yes — if you provide accurate dimensions, weight, and handling instructions, we can design and prepare your crate in advance for quick packing once the product arrives.
Do you offer reusable or collapsible crate options?
Yes, we offer reusable and knock-down crate designs upon request for specific use cases.
Can I request a branded or labeled crate?
Yes! We’re happy to add your company’s logo or branding to the crate — if you have a stencil, we can use that, or we can mark crates with standard labels like part numbers, names, or other identifiers.
What finishes do you use for long-term storage crates?
We use treated wood, vapor barriers, and heavy-duty coatings for long-term and outdoor storage needs.
Do you offer pickup and delivery?
We offer on-site pickup and delivery options in the Dallas–Fort Worth area. For long-distance or freight shipping, we can help arrange transport through trusted logistics partners.
What’s included in the crate service — just the box or packing too?
You can choose:
Crate Only – We build and deliver the crate.
Full Service – We pack, secure, and prepare your item for shipping from start to finish.
Crate Only – We build and deliver the crate.
Full Service – We pack, secure, and prepare your item for shipping from start to finish.
Can you pack delicate or high-value items?
Yes. We specialize in packaging sensitive electronics, artwork, medical equipment, and fragile instruments.
Do you offer weekend pickup or rush service?
We currently offer rush pick-up or delivery services on the same day when possible. However, weekend pickups are not available at this time.
Are your crates export-compliant?
Yes — all wood used in our crates is ISPM-15 certified, heat-treated, and stamped to meet international shipping requirements.
Do you provide documentation for international freight?
Yes, we provide all necessary ISPM-15 stamps and export packing lists for global shipments.
Can I get custom documentation (COO, SDS)?
Yes, we work with our clients to provide required export and compliance documents where applicable.
Do you meet military or aerospace crating standards?
We work diligently with military and aerospace contractors and manufacturers to ensure compliance with project-specific and industry standards. Our team is committed to meeting the precise requirements these sectors demand.
How do I get a quote and place an order?
You can request a quote through our website or contact by phone. Just provide your item’s dimensions, weight, fragility level, and shipping destination, and we'll get back to you with a tailored quote — usually within 24 hours.
Can I order crates in bulk?
Yes. We offer volume pricing and repeat order scheduling for manufacturers and warehouses.
Do you have a minimum order requirement?
No. We serve both individual and business clients — even single custom crates are welcome.
How do I reorder a crate you built for me earlier?
You can refer to your invoice or past project ID. We keep client records to quickly replicate previous builds.
What kind of items can you crate?
We crate everything from heavy industrial equipment and delicate electronics to fine art, antiques, and even custom props.
How long does it take to complete a crate order?
Turnaround time typically ranges from 1–3 business days, depending on size, complexity, and order volume. Rush jobs are available on request.
Do you offer on-site assessments?
Yes, we can send a specialist to your facility for measurements, crate consultation, or packing review.
Can you handle oversized or oddly shaped products?
Absolutely. We create custom support structures for irregular items and oversized loads.
Let’s Build Your Perfect Crate
Get started with a custom crate solution tailored to your product’s exact needs. Built strong, built right — on time, every time.
Address
1825 Monetary Lane,
Suite 112 • Carrollton,
Texas, 75006
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